KC Motorcycles is a trusted small engine repair service provider located in Tullamore, Ireland. They specialize in repairing and servicing a wide range of small engines, including those found in motorcycles, garden machinery, and power tools.
They have a fully equipped workshop and can supply and fit all types of tyres. Also they service all makes and models of motorcycles.
KC Motorcycles partnered with AT EPOS to achieve specific goals for their business:
- Implement an EPOS system to efficiently schedule service appointments, manage repair orders, and track ongoing service.
- Improve the overall customer experience by providing appointment reminders, digital service reports, and a customer portal for easy access to repair status and invoices.
- Gain real-time insights into service performance, monitor service trends, identify areas for improvement, and optimize service.
- Integrate EPOS system with service management processes for efficient and transparent service operations.
AT EPOS successfully implemented an EPOS system tailored to the unique needs of KC Motorcycles, resulting in the following outcomes:
- Efficient Service Management: Streamlined scheduling and real-time job tracking.
- Enhanced Customer Engagement: Reminders, digital reports, and a customer portal.
- Data-Driven Decision Making: Real-time insights for service operations optimization.
- Unified Service Management: Seamlessly unified service management processes, resulting in greater efficiency, customer satisfaction, and operational transparency.